Tour Us TravelHow can we help?
Common questions below. Still stuck? Email info@tourustravel.net and we’ll get back to you.
Getting started
Is Tour Us free?
Yes. There are no ads in your chats or feeds and no in-app purchases.
Who can join?
Anyone 18 or older. Travelers, students, new residents and locals are all welcome.
Why do I need to confirm my email?
You can use the app right away. Confirming your email lets you post in city chats and comment, which keeps spam out.
How do I share an event?
Open your city chat and tap Share. Sharing events unlocks after a few quick steps that show you’re a real person (the app shows what’s left). Events with a link are checked by our team first.
Privacy and safety
Who can see my location?
No one sees your exact location or distance. People nearby see that you’re around. Turn off “Share my location” in Settings any time.
How do I make my account private?
In Settings, under “Who can see you”, choose Private. Only people you approve see your profile and posts.
How do I report or block someone?
Open their profile and tap the menu to report or block them. Reports are reviewed within 24 hours. See Safety.
Your account
I forgot my password
On the sign-in screen, tap “Forgot password?” and we’ll email you a link.
How do I delete my account?
In the app: Settings, then Delete account. Or delete it on the web. This removes your account and data.
Can I get a copy of my data?
Yes. In Settings, under “Your data”, tap “Request a copy of my data”.